|
Wondering how to increase your conversion rates? With LiveChat, It could not be any easier. By adding live chat and help desk software support on your website you could open a new window of sales for your business
Customer service is the backbone of any business, which plays an important role in building a sustainable customer base and thriving businesses."When you build a wonderful experience, customers tell each other about it. Word of mouth is very powerful. ”- Jeff Bezos Founder and CEO, AmazonBut it's not just your customer satisfaction levels that benefit; customer retention also improves. In fact, over 63% of consumers have reported that they are more likely to return to a site that offers live chat.So why exactly do customers love live chat?Let's find out:1. Live chat is convenient for customersRepeated studies have found clients responding positively to live chat on websites. Doing Proactive Chat Jobs, found that customers also appreciated the live chat during the sales process itself.For many customers, live chat is also more convenient and less stressful than talking to a stranger on the phone. It is easier to interrupt a hearing and return with the document or reference you need, and they can be sure they will be understood.2. Live chat saves moneyBusinesses always strive to find cost-effective customer service solutions. Live chat can certainly help with that.Phone and email are the main layer of customer support and have been for many years. However, it takes time and resources to secure this configuration. Live chat tools are relatively inexpensive to implement and what's more, live chat provides a host of additional benefits. It is actually a superior communication channel.If you want to be great every time and keep your customers coming back, then there is no better way to do it than with live chat. Get a start on your competition, place your bid on live chat, and watch your sales and revenue grow.Offering real-time customer service and the chance to address multiple questions at the same time saves time, work and ultimately money for your company.3. Saves TimeOne of the best ways to grow a successful business is by maximizing productivity. This is where live chat tools can help.4. Availability builds trustBy adding Live Chat on your website and making it available as a support opportunity you are helping to build trust. Different people prefer different contact channels and by presenting a wider range of options customers will feel that you are more responsive, more available and generally more interested in what they want.Live chat also gives you the option of longer service hours, covering evenings and weekends when call centers can be closed.
Created: 03/31/2020
|
 Visit site
 Hide details
 Tell a friend
 Comments: 0
 Enter comment
 Report error
 Link in a frame
 Preview
|
